Shipping policy
All orders are processed within 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders within a 3km radius.
Deliveries are made from 5pm to 8pm Monday to Friday and 8am to 5pm on Saturday and Sunday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival, with an email confirmation to follow. If you are not home, we will leave your delivery in a safe place.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 business days of receiving your shipping confirmation email, please contact us at hello@clarencegardens.com.au with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Our shipping carrier, Sendle, can’t deliver to Australia Post-owned properties (this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations) because Australia Post restricts delivery to these locations.
Collection points may include newsagents or service stations. These are offered as delivery locations It's important to us that every parcel completes its Sendle journey safe and sound, but sometimes there are locations that may not have nearby collection points to make this possible. If this is the case, Sendle may opt to have these parcels returned to the sender.
Refunds, returns, and exchanges
We do not accept returns.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@clarencegardens.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.